Please read the terms & conditions carefully before ordering to make sure both buyer and seller agree.
Color and size problems are not accepted. In the absence of any quality problem with the product, no returns will be accepted. Therefore please be very careful when selecting your size and materials /gemstones.
Please note that after you receive your ring, if you wish to resize it there will be a charge.
Re-sizing your ring to a smaller size is $200.
Increasing the size of your ring involves extra material costs (gold) and labour fees. The price is $150 if the size you are increasing to is within 3 ring sizes and $150 for every 3 ring sizes beyond that.
Due to the unique characteristics of natural gems, each gem color is not 100% the same and will contain natural substances, which can affect the color and appearance.
After Sales Service
Complimentary jewellery inspection & cleaning
We will determine the best method, either through soft brushes or ultrasonic cleaners, to bring brilliance back to your precious jewellery.
We will intensively inspect your jewellery, carefully removing superficial scratches or dullness and we will delicately restore the lustre of your piece.
Subject to the condition of your jewellery, we will work to restore its original appearance and/or functionality. Services include reassembling broken parts as well as reshaping and resetting stones.
Resetting diamond and gemstones (includes 0.05ct or less) not detached / loosened by human factor. If the main stone (0.15ct or up) is lost, we cannot accept for resetting.
Loss of your receipt means we will be unable to provide you with your year of free maintenance
We reserve the right to amend the above policies. Requests for the above services shall be entertained in accordance with the latest terms in force.
Terms & Conditions of Use of the Website
By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.
Please note that any purchases you make on this Website will be governed by our Terms & Conditions for Buying Goods Online.
By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian.
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:
We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
When we despatch your goods, we will send you a confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.
Phone: +852 65965261